Chilled Out Bearded Man

Dear Google,

All I ever do is write nice things about you. You invent, innovate on and create such wonderful and useful products.

But I am tortured by one of your products. The G1, which I lovingly purchased as it came onto the market, is on the verge of driving me to insanity.

How can the most basic feature – email – not work correctly. I am so sick of my emails getting stuck in “Sending…” mode. How could you not fix this??!!!! I have seen endless complaints and mentions of this bug on websites and forums across the web. I don’t have hundreds of dollars sitting around to just buy another smart phone.

I am not only angry, I am also sad, annoyed, and dejected. Tonight I wrote a response to someone. It was a a full 5 paragraph thought out email. I clicked send and (I am so angry right now, I probably should not be writing) there it goes into limbo with the other 5 emails currently in limbo on my phone. I am so angry I want to curse and so sad I want to cry. I have to now, for the 100th time or so since I bought the phone, rewrite an entire email.

This email happened to be an important personal email in which I will not be able to recreate the feeling I had a the time of writing it. This is obviously more important than the many business emails that got stuck in limbo which have actually lost me money and clients.

I give up now. I hear good things about your new products, but I have plenty of friends still using the G1 and this bug drives us completely up the wall.

Please help us!!!

Your barely hanging on admirer,

The Chilled Out Bearded Man

P.S. If you are reading this article and feel the same way about it, please comment here.

P.S.S. I’m just finally starting to find good uses for Google Wave. Don’t kill it now.

Years ago, I used to type in a search engine url, load that page, type my search into the input field, and click submit. That was years ago…

Nowadays, like I’m sure most of my compatriots do, I just type my searches straight into my browser. Since my search is obviously not a URL, I get redirected to the search engine results using the search engine set as the default keywords service in my browser. That stopped working for me recently. Now, instead of the URL redirecting to Google as my Firefox is set to do, it was instead redirecting to … searchresults . rcn . com.

It finally got on my nerves today and I decided to search for a solution. At first I found this article titled RCN Hijacking Mistyped URLs by Ed Hayes which recommended calling RCN as he had done. I didn’t want to call them, so I spent a few more minutes searching for another solution. Nothing else was really showing in google search results for this problem.

Then I discovered a link at the bottom of the RCN Yahoo search results page called Search Settings. Clicking this link brings you to a page that says:

About the Search Results Page

The search results on the prior page were provided to you because you entered keywords or an improperly formatted, currently unavailable, or nonexistent domain name into the address bar. This service is designed to enhance your web surfing experience.No software was installed on your computer for this service to work.

•  Would you like to opt out of this service?

If you would like to Opt Out of this service, please click here.

When I clicked on that link I was taken to a page that said the following:

Search Service Settings

OPT-IN Opt In  (Recommended) OR OPT-OUT Altavista TM AOL ® Ask.com TM Google TM Bing TM Yahoo ® None — DNS Error Page

Note: In order for opt-out to work properly, you need to accept a “cookie” indicating that you have opted out of this service. If you use a program that removes cookies, you will have to repeat this opt-out process when the cookie is deleted. The cookie placed on your computer will contain the site name: “.searchresults.rcn.com”.

I selected Google rather than a DNS error page, and was shown the final page of the opt out process.

SETTINGS CHANGED

Your preferences have been set, and will not have to be changed again as long as your browser cookies remain intact. If you would like to change your settings in the future, simply visit optin.searchresults.rcn.com.

If you select DNS error page, you get this result when you type an incorrect url or non-url:

http://www17.searchresults.rcn.com/not_found

This is actually problematic because it is a valid URL, so the browser gets confused and thinks it has found the valid URL you were looking for. They have in effect hijacked your ability to control what to do with an unresolvable URL. You can either opt in to use their custom Yahoo RCN search page, or else choose from one of their other choices. You are not given the choice to use the settings in your browser. It is not a true opt-out. In fact, as stated a few paragraphs above in the italics from their page, it says that you actually need to accept a cookie that in effect opts you in to their opt out system. Very backwards if you ask me.

You can read more about the browser Location Bar Search and how Firefox resolves unresolvable URLs and keyword searches here:

http://kb.mozillazine.org/Location_Bar_Search

http://kb.mozillazine.org/Keyword.URL

I wonder if the Search Settings was available to Ed on the Yahoo RCN search page when he was dealing with this problem a few months back or if RCN got wise and added this solution once they started getting a bunch of complaints. Either way, hope that helps people. And perhaps RCN can make a real Opt Out option that would allow our browsers to do the URL resolving. ISPs should be giving us an http error result, not a valid url result saying that it failed.

Don't bee caught unprepared

This is in response to a post by Meg Pickard and will make more sense if you read her article first.

I actually had a similar experience a few years back when I was staying in downtown Chicago at a cheap ($100 per night) hotel. The place was not shiny new, but it also was not a dirty old dump. It just looked like an older place that had been kept up well.

I foolishly went to bed wearing only my boxer shorts and a t-shirt. I awoke to find a bite in a place you don’t want to be bitten. My first instinct was that it was a spider or mosquito, but there was a lingering thought that maybe it was something else. When I returned to my hotel room later in the day, I discovered the red brown bug on the edge of my bed.

Based on where I had been bitten, I jumped to the conclusion that it was crabs – not knowing that crabs were way way smaller. I actually looked up crabs on the internet and they look just like the bug that was on my bed. Now I know that they could not have been crabs for many obvious reasons. And I think Meg finally solved my pickle as to what it was. Luckily, I don’t think I brought any of the bugs back home with me.

I want to recommend a tool for traveling. My hostel jumping friend told me about it.

Fold a bed sheet in half the long way. Stitch the long end and one short end closed. Now you have a lightweight protective sleeping bag. For extra credit you can get a longer bedsheet and add a place to put your pillow, so that you don’t need to carry a pillow case with you when you travel.

Thanks to Meg Pickard for reminding me about this. I hope our experiences can be a lesson to you other travelers out there.

I just read a short article on The Next Web (http://thenextweb.com/europe/2009/10/18/pirate-party-leader-threatened-burnt-stake/)about Sweden’s Pirate Party in the European Union. Here were a few very interesting points they summarized which made a lot of sense to me:

* Deep Packet Inspection and any other methods of ‘looking inside’ the data being transmitted by individuals is wrong, just like it’s illegal to intercept mail in the postal service.
* ISPs should be immune from prosecution for what’s sent through their networks, just like the postal service isn’t prosecuted for moving illegal drugs.
* Individuals have a right to privacy online and offline
* Copyright should only apply to commercial work – bedroom remixers and mashup artists shouldn’t have to ask permission to release their work unless they want to charge for it.
* Finally, and most controversially, copyright on any song, film or any other creative work should be just five years. That would mean artists would only be able to earn a living from their music for five years before the song became public property.

I definitely agree that the last one is controversial, but I have heard similar points from GNU creator, Richard Stallman: http://www.gnu.org/philosophy/misinterpreting-copyright.html. His point is that a copyright is a monopoly given to a writer,etc with the intent of promoting innovation. Having long copyrights is counter to the purpose of the law, and he claims, counter to the constitution. I still do not have enough knowledge about this subject to form a strong opinion, so I will leave it at that.

As everyone has probably already heard today, Google placed a big eclair on their lawn next to the giant cupcake and donut. Cupcake was the first platform fix of Google’s Android and donut was second recently released update. The big eclair is a sign that the third update must be coming out into the dev world in the near future:

It troubles me a little to say such a thing about men, especially beardless ones, but this video is true beauty. I imagine this must have been the sort of thing that Greek nobility were accustomed to viewing on a regular basis. Unfortunately, I cannot embed the video as Youtube does not allow embedding this first video.

You can view it, by visiting this link
http://www.youtube.com/watch?v=_SPRtIImYJg

And if that wasn’t impressive enough, check out this less exacting, though more animated show:

This would be such an incredible feat if only they had beards. Maybe next time they will grow out some facial hair and make a truly beautiful performance…

This is so wild. Knox and a troop of men carried about 120,000 pounds of cannons 300 miles from Fort Ticonderoga to Boston in 2 months. Because of this amazing feat, the American troops had cannons to surprise attack the British.
The map below isn’t the exact course, but follows the approximate path of Knox and his troops. They carried the cannons over Lake George on boats. Then, they pulled the cannons on sleds over snow and over frozen rivers. There is a lot more to this. Read “1776″ by David McCullough for more details. (I haven’t finished the book, but McCullough is an awesome storyteller.)

Here’s the link in case the route doesn’t show on the map below:
Map

View Larger Map

Is it finally here? Yes it is. Well… Almost… And what is it? Only the greatest thing since smart phones, that’s what. Its gonna turn your smart phone into a true full fledged wireless mobile media device.

Its flash video for smart phones – its the Adobe Flash Player 10.1.

And  just like last November, its almost ready, but not quite. (http://www.chilledoutbeardedman.com/2009/01/25/g1-android-and-adobe-flash-player/) But its definitely sounding a lot more realistic this time around.

It was announced earlier today on October 5, 2009 at Adobe MAX as a part of the Open Screen Project, an initiative to “Enable consumers to engage with rich Internet experiences seamlessly across any device, anywhere.” (www.openscreenproject.org)

A beta version of Adobe Flash Player 10.1 is expected to be available for some devices by the end of 2009. You can sign up to be notified about this release here: https://www.adobe.com/cfusion/entitlement/index.cfm?e=labs_flashplayer10_signup

The Flash Player is expected to be fully available for the first half of 2010, whatever that means.

You can read all of the technical details about the new Flash Player here:

http://labs.adobe.com/technologies/flashplayer10/features.html

I couldn’t be more excited for this.

I guess 3G service providers will have to start instituting policies for bandwidth usage, as bandwidth is already being strained without mobile devices having easy access to streaming video content.  Apple users have been complaining about bad and slow connections for quite some time now on the AT&T coverage they are required to use.

The big question for me, though, is how’s this all gonna work on T-Mobile’s Android phones?

Not surprisingly, the day before Adobe’s big announcement Google made a little announcement of their own. Google announced that they are joining Adobe on the Open Screen Project. (http://googleblog.blogspot.com/2009/10/teaming-up-with-adobe-and-open-screen.html)

I’ve been wondering for quite some time what the hang up is with getting the Flash Player to run on a wireless mobile device seeing as us Android users have had Youtube accessibility for quite some time now.

It will also be interesting to see how this affect’s the smart phone market as this version of Flash Player is not expected to run on the iPhone.  Adobe is giving developers tools in CS5 for developing iPhone video applications in ActionScript3. CS5 will be available by the end of this year. (http://labs.adobe.com/technologies/flashcs5/appsfor_iphone/)

Perhaps Apple is planning to come out with some new device that outshines all smart phones including the iPhone and if they can get it onto Verizon’s awesome network maybe they would be in business. But for now, I’m gonna stick with my T-Mobile G1… (Although, the up-and-coming Android based Motorola Cliq sure is sounding tempting. http://www.motorola.com/Consumers/US-EN/Consumer-Product-and-Services/Mobile-Phones/Motorola-CLIQ-US-EN)

Go Adobe! We’ve been ready. We’re ready now. And when you put it out there, we’ll all be there ready with big smiles and glassed over eyes (from watching too many videos, of course).

The sun came out finally where I live, which might explain why I have been running into old friends at a shocking rate lately. These are all friends I have not seen in at least four years. Its a pleasant experience each time it happens.

Which got me thinking about what Facebook is doing to this sort of encounter.

Facebook completely changes the dynamic similarly to how other technologies changed the system in the past.  When airplanes came out the world suddenly got smaller. You were able (if you could afford it) to travel thousands of miles in hours instead of days.  This meant that you could see your family on a regular basis even though you lived far away.

The telephone did for communication what the airplane did for transportation. Now you could instantatenously communicate with distant friends and family at a whim.

Star Trek Borg

But even with these technologies, there was still room for a wonderful phenomenon – reconnection. When you are far away you lose touch with certain friends or family. Then, when you see each other again, you experience a moment of extreme satisfaction. “Distance makes the heart grow fonder.” Sometimes time apart is good for the soul. It lets you breathe and it lets your brain reorganize localized events into your more globalized memory quadrants (I’m not a “brain” scientist), making the memories seem smaller but more important as a part of your precious past.

What is Facebook doing to the art of reconnection? We never lose touch with friends on Facebook. Their events are popping up on a daily basis. We scan through faces occasionally, almost as a game. We read our friends conversations with eachother.

Does Facebook leave us room to fall out of touch? Do we get to forget about friends for awhile and then to reconnect in a burst of remembering pleasure? I would say yes. Hal Niedzviecki (Author of The Peep Diaries) tells a story about throwing a Facebook party for all of his hundreds of Facebook friends. He received quite a few confirmations for his event, but only one person attended the party. This example and similar stories and experiences lead me to believe that there is still room for losing touch with friends.

Twitter is a quicker more constant ongoing conversation than Facebook, so you might think it completely removes the falling out of touch experience. But Twitter seems to be for constant communication with closer friends, or for “following” people you don’t necessarily want to have a two way conversation with. If I read all of Guy Kawasaki’s tweets I wouldn’t have time to read anything else and I would have to sleep far less than I do now.

So I would say that we are not in danger of staying in touch too much. We can only have actual communication with a limited number of people. We can still fall out of communication with friends even if we are electronically linked.

What will the next generation bring? Thats another question. Will we slowly move toward a Borg society, always connected, never losing touch with anyone? Will cell phones merge with Twitter and will our brains get integrated into Google’s Wave?

And also, how important is reconnection? Maybe we could do without it after all.

Dear RCN,

I am writing to you in the hopes that you will improve yourself.

Your billing system is preposterous. Every month when I check the bill, I worry what new surprises I will find. When my bill increased recently, I tried to figure out where the difference was, but the actual names of the line items had changed. How am I supposed to read my bill every month if the names of the line items are changing?

The question of line item names should really be nonexistent because you offer 3 services that consumers care about:
1) Cable
2) Internet
3) Phone

When I used to get bills from your competitor Time Warner, I had 3 line items:
1) Cable
2) Internet
3) Phone

Do you see how nicely the line items match the services above? That’s how your bill needs to be. We don’t want to see that we are paying for a cable box. We know we have to pay for a box, because there can be no cable without a box. Include the Cable Modem in my price. I can’t have internet without it. The Bundle Discount is meaningless. Show me the bundle as an item and somewhere on your site show me what’s in it. That’s all you need.

In fact, you don’t even need to show me those 3 line items. You should just create packages and have the elements of the package on your website and in your brochures. Then have one line item on the bill.

You are wasting time and money by dealing with all of these line items on your bills. It takes me at least twice as long with one of your customer service people as with Time Warner customer service, because we have to walk through all the line items when I call RCN. When your sales people are trying to sell me a new “package” (bundle, etc) it takes them way too long to figure out and explain the offerings.

Lastly, I would like to bring up my price increase. The increase this year was almost $40 in two months. It was an increase on multiple products, but you have to be kidding me if you think I am going to just accept a $40 increase on a $157 bill. That is a 25% increase.

The short of it is that I will most likely be leaving your service, because your customer support did not seem to understand my situation. In fact they asked if I wanted to remove some of my services. (I may be mistaken, but I believe that will cost me $5 based on many articles I have read. I forgot to ask.) No, I don’t want to remove my services. I want the services, I just want your company to have some sanity about their annual price increases. A 25% increase is unacceptable.

This is by far the worst increase I have seen, but billing failures seem to be a regular event at your company, probably due to the inanely complex billing system. I deal with some sort of RCN billing error one to two times per year. That is one to two times more than it should be.
Make some packages and let me choose one. Show me 1-3 line items on my bill. Then I will stay with your company. I am done playing this ridiculous pricing game. I deserve better as a consumer of a company of your size and stature.

Best Regards,

The Chilled Out Bearded Man

P.S. In case you are wondering, I left Time Warner because I moved to a location that did not offer Time Warner. But, there are other choices and I believe Time Warner may be available to me now.